Tag Archives: Susannah Fox

Helping One Helps All

Best Buy’s landmark employee handbook

Reading this post I watched an interview with a nationally known HR guru on how taking care of caregivers can help everyone – including the employer.

Charles Montreuil, SVP of Human Resources at Best Buy, was interviewed by Alexandra Drane, co-founder and CEO of Rebel Health and ARCHANGELS, a national movement that recognizes and honors caregivers.

Montreuil broke new ground in ways for a corporation to care for its workers who are caregivers, and as both a recipient of care and a caregiver myself, his ‘corporatized empathy’ has special meaning for me.

Charles Montreuil and Alexandra Drane

At minute 23 came my AHA moment about why my church’s new arrangements for “taking care” are so meaningful. Montreuil says that having a caregiving system in place will reduce stress — not only for the employee caregiver — but also for everyone who works with or who knows that person. Stress for one person affects those around her. When the employee’s friends – her team – know that she can get help if she needs it — they can relax too.

I tend to carry a lot of that kind of stress. As an empath and a diagnosed worrywart, I am prone to worrying about who isn’t being taken care of. Ten years ago I helped manage an informal team to look after a beloved church member who lived alone but had dementia and other health problems. Refusing to move from her fourth floor walk-up Palmer Square apartment, she charmed everyone in sight, inspiring them to help her. But it took 10 of us to manage all aspects of her care.

What org”>Princeton United Methodist Church lacked then was an organized system of tracking who else needed care. We did have had other formal systems in place. In addition to the pastors, they included:

Stephen Ministry, which I knew pretty well since my late husband worked, as the lay leader, with then -pastors Rev. Jana Purkis-Brash and Rev. Catherine Williams and the lay team of Stephen Ministers — caring Christians trained to walk alongside those in need for as long as necessary to provide emotional and spiritual care.

From Stephen Ministry grew a caring group for widows and widowers, called Love Lives On.

The Prayer Chain, for as long as I can remember, offers solace to many. To be able to say “our prayer warriors will pray for your loved one” seems to help even those (perhaps especially those) without a firm faith.

Until Covid, several 12-step groups had, for decades, found a warm and welcoming meeting home in the church’s building on the town’s main drag. (After Covid, they will return).

Then. last year, Pastor Ginny Cetuk and an experienced lay member, Laverna Albury, put together a program, Circle of Care, to try to ensure that no one in our flock would “fall through the cracks.” This 12-member team “provides services and support to individuals or families who find themselves in acute distress due to illness, injury or family stress. ” When Covid came along, Circle of Care was in place and ramped up its efforts.

My AHA moment: When Best Buy’s HR guy, Montreuil, acknowledged that help for a stressed out caregiver could reduce the stress among that worker’s associates. “When you take care of one employee you are influencing the rest of the store. ‘Look at how this store takes care of us.'” Just knowing that respite care is available for the co-worker makes everyone breathe easier.

Yes! I realized. With the Circle of Care in place I can put that particular worry, that particular reason to be anxious, on a shelf. Other folks are in charge!

Full disclosure: I found this video on the website of my daughter, Susannah Fox. She bills herself as an “internet geologist” who helps people navigate healthcare and technology. At the end of her post she gave a link to Best Buy’s caregiver handbook.

The photograph below shows the elder in the fourth floor walkup, barely able to walk herself, charming a 10-yea-old stilt walker.

Clarity of purpose trumps knowledge: Clayton Christensen

christensenDisclosure: I had never heard of this man, Clayton Christensen, until my daughter noted his obituary and said that he had had a big influence on her life.

When I read this excerpt of his words in the Weekend Reader* — the fact that Christensen  is so devoted to God’s purpose for him, and that he has managed to impart this to the secular business community, ‘blew my mind.”

For me, having a clear purpose in my life has been essential. But it was something I had to think long and hard about before I understood it  … Clarity about (a business person’s)  purpose will trump knowledge of activity-based costing, balanced scorecards, core competence, disruptive innovation, the four Ps, and the five forces…

If you study the root causes of business disasters, over and over you’ll find this predisposition toward endeavors that offer immediate gratification. If you look at personal lives through that lens, you’ll see the same stunning and sobering pattern: people allocating fewer and fewer resources to the things they would have once said mattered most…

If you want your kids to have strong self-esteem and confidence that they can solve hard problems, those qualities won’t magically materialize in high school. You have to design them into your family’s culture—and you have to think about this very early on. Like employees, children build self-esteem by doing things that are hard and learning what works. 

I also really liked this principle, one that I learned from Rev. Paul Couch when he pastored Redeember Moravian Church:

The lesson I learned from this is that it’s easier to hold to your principles 100% of the time than it is to hold to them 98% of the time. If you give in to “just this once,” based on a marginal cost analysis, as some of my former classmates have done, you’ll regret where you end up. You’ve got to define for yourself what you stand for and draw the line in a safe place. 

Rev. Couch said over and over again — if you slip once, it will be easier to do it again.

My daughter, Susannah Fox, posted about listening to Christensen in 2014. 

Then, his remarks targeted health care.  Her comment: “Great thinkers can … take you on “a helicopter ride and point out new patterns in a familiar landscape.”

Perhaps that is because he was, by definition, humble. (May I point out that great spiritual leaders, from Paul Couch to Fred Rogers are, by definition, humble?

Said Christensen:

 And if your attitude is that only smarter people have something to teach you, your learning opportunities will be very limited. But if you have a humble eagerness to learn something from everybody, your learning opportunities will be unlimited.

My interpretation of how teach humble is to offer good preschool care. Self esteem matters.

Generally, you can be humble only if you feel really good about yourself—and you want to help those around you feel really good about themselves, too. When we see people acting in an abusive, arrogant, or demeaning manner toward others, their behavior almost always is a symptom of their lack of self-esteem. They need to put someone else down to feel good about themselves. 

Here’s the takehome, for both business leaders and the rest of us.

Think about the metric by which your life will be judged, and make a resolution to live every day so that in the end, your life will be judged a success.   

 *Note: Maxwell Anderson, who blogs as The Weekend Reader, is a Princeton seminary graduate and can be counted on to take a God-centered view of every issue. If curious, subscribe here.  I borrowed the image from his blog post.

‘Don’t let the failure of your imagination limit your ability to serve your customers’

close-up-person-cutting-cheese-with-knife-round-chopping-board_23-2148166558

My friend Hugo Campos, writes Susannah Fox, is originally from Brazil and taught me a lovely phrase in Portuguese about someone who holds all the cards, who seems to have all that they need to create change: “Está com a faca e o queijo na mão.” It means: He holds the cheese and the knife. This person has what they need to execute their vision. You want to be that person.

Details here. 

Image credit:
<a href=”https://www.freepik.com/free-photos-vectors/food”>Food photo created by freepik – http://www.freepik.com</a&gt;

 

Grinding ideas to powder?

 

catalyst_-_mill_stones

“There are few sectors as resistant to change as government and health care,” says Susannah Fox, CTO of the Department of Health and Human Services. Her interview with Laura Landro is in the Wall Street Journal today. “We count on their stability. But I have seen those two millstones grind a great idea down to powder. I’ve also seen initiatives flourish and grow, nurtured on the strong platform that this agency provides.” 

Here is the interview.

My take: In this election season, the image of government-as-inexorably-slow-millstone actually offers a modicum of comfort.

Disclosure: She is my daughter.

Above: Millstones from Evans Pharmaceutical Laboratories, Fleet Street, Liverpool. Used for grinding drugs from c.1846-1948. Catalyst Science Discovery Centre.

Photo by Mike Peel (www.mikepeel.net)., CC BY-SA 4.0, https://commons.wikimedia.org/w/index.php?curid=42180642

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Join the Maker Movement

Today is Maker’s Day in Trenton. A couple of weeks ago my daughter hosted Maker’s Day at Health and Human Services in Washington. “Innovation is a force for good” and “Creative thinking is a muscle we must exercise” are some of my favorite quotes.

The future of our society may be in creating change at scale across government and industry.

In Trenton, the future starts at Roebline Wire Works, noon to four.

Try, make, solve — #inventhealth

invent health
#bornjustright: making her own prosthesis with Project Unicorn

Making your own prosthetic hand? Sounds impossible, but kids are doing it with 3-D printers. I read about this on the program at the Maker Fair this week in DC, sponsored by the MedS

invent health srf
Susannah Fox, CTO of HHS, at the Maker Faire 6/23/16 

tar Institute for Innovation and the U.S. Department of Health and Human Services, part of the National Week of Making.

Click here for a Storify account of Invent Health examples. Take a look at the program  Where does YOUR idea, your company fit in?

This exciting opportunities reminded me of the 3-D printer manufacture, John Springrose,  who spoke at a Princeton Chamber breakfast last year

“Prototype your imagination,” Springrose challenged. “If you think about it, you can do it.”

 

2014 nov Susannah newIn a post on Medium,  Susannah Fox explains how an airplane emergency reinforced her belief in the power of peer leadership.  Tap into the ‘just-in-time/someone-like-me network, she says. And2014 nov tuck-ponder be ready to help the next person.
I’ve watched this happen on Michele Tuck-Ponder’s Facebook posts. She crowd sources everything from summer camps to bulk food purchases. And it works — people love to help.

Michelle is a former mayor of Princeton Township, mother of two, now manager of the Princeton University Center for African American Studies and a member of my church. Susannah, mother of two, is the former director of the health and technology portfolio at the Pew Research Internet Project,  now entrepreneur in residence at the Robert Wood Johnson Foundation — and yes, she is my daughter.